Our commitment to your satisfaction and operational excellence
At ADR Power Systems, we stand behind the quality of every product we sell. We understand that sometimes returns are necessary, and we've designed our policy to be fair and straightforward while protecting both your interests and ours.
Return requests must be submitted within 30 days of purchase.
Due to safety regulations, marine environment considerations, and manufacturer restrictions, the following items cannot be returned once opened or installed:
E60, E163, and all LiFePO4 batteries
⚠️ UN3480 Hazardous Materials Classification
Lithium batteries are classified as hazardous materials for shipping. Once the factory seal is broken, these items cannot be returned due to federal safety regulations. Damaged or swollen batteries must not be shipped under any circumstances.
Displays, controllers, gateways, control systems
Electronic components that have been installed, programmed, or connected to vessel systems cannot be returned. This includes NMEA 2000 gateways, throttle controls, and marine displays.
Motors, transmissions, engines after installation
Once marine propulsion equipment has been installed, commissioned, or exposed to water, it cannot be returned. This includes all Spirit, Navy, and Pod Drive motors, as well as transmissions and engine components.
Custom orders, special configurations
Items ordered specifically for your vessel or application are subject to our supplier's return policy. Not all special order items are available for return. A formal request must be submitted to our vendor for approval consideration.
Anodes, shear pins, filters, fluids
Sacrificial anodes, replacement pins, filters, lubricants, and other consumable items cannot be returned once packaging is opened.
Incomplete returns from original purchase
If you purchased a complete assembly or kit (e.g., motor with propeller and battery), you must return the complete set. Individual components from a kit cannot be returned separately.
To cover processing, inspection, and inventory management costs, the following fees apply to approved returns:
20% Restocking Fee
Applies to standard catalog items that are regularly stocked, such as motors, propellers, cables, and accessories.
Varies by Supplier
Special order items are subject to our supplier's specific return policy and restocking fees, or may be non-returnable.
Call us at 1-877-ADR-2525 or email your customer service representative to initiate a return request. Have your order number and reason for return ready.
Provide detailed information about the items you wish to return, including photos showing the product's current condition and packaging.
Our team will review your request within 1-2 business days. For special order items, we will submit the request to our vendor for approval consideration.
If approved, you'll receive an RMA (Return Merchandise Authorization) number and shipping instructions. Do not ship items without an RMA number.
Package the item securely in original packaging. Include the RMA number on the outside of the box. Shipping costs are the buyer's responsibility. We recommend insured shipping with tracking.
Once we receive and inspect the return, your refund will be processed within 5-10 business days. Refunds are issued to the original payment method, minus applicable restocking fees and original shipping costs.
If you receive a defective or damaged product, we will make it right immediately. Our commitment to your success means we act quickly to resolve these situations.
Contact us immediately at 1-877-ADR-2525. Provide photos and a detailed description of the defect or damage. We will arrange for return or replacement right away, with minimal impact to your time or budget.
Please note that warranty service is separate from our return policy. Most products we sell include manufacturer warranties that cover defects in materials and workmanship.
ePropulsion motors, batteries, and components include manufacturer warranties ranging from 1-3 years depending on the product. Warranty claims should be directed to the manufacturer or through ADR Power Systems.
Return Policy: For unused items in original condition within 30 days of purchase.
Warranty: For defects that appear after installation or during normal use within the warranty period.
Many warranty claims can be avoided with proper installation. We offer expert installation services and commissioning support for all marine propulsion equipment. Contact us to schedule professional installation.
At ADR Power Systems, your operational success is our mission. If an error occurs on our part or our vendors' part, we will make every effort to correct the situation with as little impact to your time or budget as possible.
Our knowledgeable team helps you select the right equipment for your vessel to minimize returns and ensure satisfaction.
Every product is inspected before shipping to ensure you receive equipment in perfect condition.
We're here when you need us. Our customer service team responds promptly to all inquiries and concerns.
We treat every customer with respect and fairness, working to find solutions that serve everyone's best interests.
If you have questions about our return policy or need assistance with a return, don't hesitate to contact your customer service representative or salesperson.
1-877-ADR-2525
Monday - Friday: 8:00 AM - 5:00 PM EST
info@adrpowersystems.com
Response within 24 business hours